The General Data Protection Regulation (GDPR) has been in force since 25 May 2018. This privacy legislation applies throughout the European Union. The GDPR describes your rights with respect to your personal details when they are stored and processed by a company or an organisation.
Your rights are described briefly below. If you would like further information, please go to Dutcht Data Protection Authority (Dutch DPA) website. This organisation monitors compliance with the privacy legislation.
Right to information
You have the right to know which information about you has been stored, why (for what purpose) the information has been stored, how long it will be stored, and with whom it may be shared. This is described in the tenant details overview. You can find out how we handle your details in the user agreement and the privacy statement.
Right of inspection
You have the right to know which of your details have been stored and processed.
Right to rectify
You can make a report if you see that we have stored the wrong details about you. But you must be able to demonstrate what the correct details are. You can submit a request form requesting that specific details be changed. You can change your email address yourself by logging into www.duwo.nl.
Right to erasure ('right to be forgotten')
According to legislation, you have the right to state that you want all your personal details to be removed. However, along with requests for the removal of this information we must also observe other legislation that state that we must retain information for legal and documentary purposes. These take precedence over the right to be forgotten.
The Housing Act states that we must store the personal details and contract information of our tenants for two (2) years after the tenancy agreement has expired.
Tax laws state that we must retain financial information for seven (7) years after the tenancy agreement has expired.
All your stored personal details are automatically deleted from our systems following the end of the statutory period of retention
Right to restrict processing
This right means that personal details cannot (temporarily) be changed. It is not possible to make this request because according to the Housing Act and tax laws, DUWO is obliged to store and process specific personal information.
Right of transferability
This right means that you can request that your personal details be handed over to another organisation or company. For example, you may request this when you want to rent accommodation from another corporation.
We assume that when you rent accommodation from another corporation, then all the details are already known by them.
Right to object
You can object to the processing of your personal details for specific reasons. That being said, the chances that the processing of your details is actually completely stopped is small, because we are not permitted to stop processing your details as long as you are one of our tenants. As a housing corporation we are obliged to observe the Housing Act and tax laws.
However, we want to at least give you the opportunity to make an objection.