Privacy

The General Data Protection Regulation (GDPR) has been in force since 25 May 2018. This privacy legislation applies throughout the European Union. The GDPR describes your rights with respect to your personal details when they are stored and processed by a company or an organisation. 

Your rights are described briefly below. If you would like further information, please go to  Dutcht Data Protection Authority (Dutch DPA) website. This organisation monitors compliance with the privacy legislation. 

Right to information

You have the right to know which information about you has been stored, why (for what purpose) the information has been stored, how long it will be stored, and with whom it may be shared. This is described in the tenant details overview. You can find out how we handle your details in the Terms of Use and the privacy statement.

Right of inspection

You have the right to know which of your details have been stored and processed. 

Right to rectify

You can make a report if you see that we have stored the wrong details about you. But you must be able to demonstrate what the correct details are. You can submit a request form requesting that specific details be changed. You can change your email address and phone number yourself by logging into www.duwo.nl.

Right to erasure ('right to be forgotten')

According to legislation, you have the right to state that you want all your personal details to be removed. However, along with requests for the removal of this information we must also observe other legislation that state that we must retain information for legal and documentary purposes. These take precedence over the right to be forgotten.

The Housing Act states that we must store the personal details and contract information of our tenants for two (2) years after the tenancy agreement has expired.

Tax laws state that we must retain financial information for seven (7) years after the tenancy agreement has expired.

All your stored personal details are automatically deleted from our systems following the end of the statutory period of retention.

Right to restrict processing

This right means that your stored personal data may (temporarily) not be used by us. You can submit this request, for example, if you think that the data is incorrect, or we have no ground to use the data.

Right of transferability

You have the right to request your personal details to be handed over to another organisation or company. For example, you may request this when you want to rent accommodation from another corporation. 

We assume that when you rent accommodation from another corporation, then all the details are already known by them. Therefore, we do not automatically send them your personal details. However, we can send your personal details to another organisation on your request.

Right to object

You can object to the processing of your personal details for specific reasons. That being said, the chances that the processing of your details is actually completely stopped is small, because we are not permitted to stop processing your details as long as you are one of our tenants. As a housing corporation we are obliged to observe the Housing Act and tax laws.

However, we want to at least give you the opportunity to make an objection.

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