We are sorry to hear that you are having trouble retrieving your study data via the MyQii app. Fortunately, the problem is often easy to resolve! Below are the most common problems and how they can be solved.
If you would like to know more about retrieving study data via MyQii, please view the information on the page
Having trouble? Walk through the MyQii process step by step to get back on track.
If you do not have an activated DigiD and/or DUO account yet, you can apply for one. You will need a
Have you activated the DigiD app on your phone, but lost your username and/or password? Then you can easily find and restore these via
If you receive the "Navigation error" message during the MyQii check, this means you still need to activate your DUO account. Log in to
Have you successfully logged in to DigiD via MyQii but does retrieving your data just keep “loading”? Close the process in the app. Log in directly to
The MyQii app is available in the Dutch app store, most European ones, and for a number of non-EU countries such as the United States, Canada, Brazil, Argentina, Chile, India, Singapore, Japan, South Korea, Taiwan, Indonesia, South Africa, Morocco, Australia, and New Zealand.
If your country is not listed, you can temporarily
When you log in with your DigiD username and password, you will receive an SMS code to complete the login. Make sure SMS verification is enabled in your DigiD profile. You can enable this by logging in to your
Haven't received an answer to your question yet? Let us know what you're struggling with via the form, and we'll help you further.