Arrival in the Netherlands
Your educational institution & DUWO will sometimes organize special key pick up days for students at the beginning of each semester. In that case, you will receive an invitation by email from DUWO to collect your keys at an agreed time and place. You also find this information on the your educational institution's page under the button "arrival and key pick up".
Have you not been informed about the key pick up? Then you can simply pick up the keys at the DUWO office during opening hours. Don’t forget to bring valid proof of identity (passport or ID card).
On the start date of your contract, your room will be available from 01.00PM onwards. If you arrive earlier or outside business hours, you will need to find yourself a temporary place to stay. Does the start date of your tenancy agreement fall on a weekend or on a public holiday? Then you can collect your key the next working day after 01.00PM.
You could also ask someone else to collect your keys. To do this, you will need to complete a contactform with the full name of the relevant person, stating that you authorise this person to collect your keys.