To do your washing in the laundry room, you need a QR code. You can recharge your balance and reserve washing machines and/or dryers online. Here's how you apply for a QR code and activate it, and how to log in and charge it. The cost is € 2,00 for a laundry cycle and € 1,00 for drying.
Activating QR code You do not need to apply for a QR code to use the washing machine with a QR-code, because your personal details are already known to us. You've signed your contract so you are automatically registered. Now you only have to activate it. Please go to DUWO custommate. The first time you log in with DUWO you use your email address, password and contract number. This information can be found in the top left corner of your tenancy agreement (for example: 1234.5678-910). Your password is the same as your birth date (ddmmyy / 180985), or log in with ‘lost password’.To apply for a QR code if you forget your password Use 'Lost password'. Then enter the email address that you use with DUWO and choose 'Send mail'. You will receive an email with a link that allows you to enter a new password. You can now log in with your new password.More information can be found in the manual.
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