All our buildings are monitored by caretakers. The caretaker is the primary contact person for all residents. Please do not hesitate to approach them if you have a question or a complaint. Caretakers:
Would you like to make an appointment with the caretakers? Then please complete the contact form, choose Appointment with the caretaker as subject. The caretaker will contact you within two workdays. If the regular caretaker is absent, a colleague will assume his or her duties. Student caretakersIn all student residences in Leiden, but also in some buildings in Delft, The Hague, Wageningen and Amsterdam region, one of your roommates will be your primary contact person: the student caretaker. The student caretaker is also the contact person for DUWO. Student caretakers will conduct a welcoming interview with each new resident in which they provide information about the building, fire safety and the house rules. Please contact the student caretaker if you have any questions about, for example,:
In case of disputes with your neighbours or nuisance, please contact the social stewards at DUWO. Would you like to make an appointment with one of them? Then please complete the contact form. Malfunctions and requests for repairs To report a malfunction or request repairs, you must always submit a request for repairs. If it concerns a recurring problem or a problem that has not been solved completely, please notify the caretaker of this via the contact form.
Check the information about our buildings in...