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Cameras and video doorbells

DUWO occasionally receives reports from tenants who feel uncomfortable due to neighbors’ use of cameras or video doorbells. This is especially the case when the devices are aimed at shared spaces such as porches, galleries, or hallways, as this can be perceived as an invasion of privacy. Cameras placed in storage areas, even when pointed only at one’s own door, may also lead to complaints.

 

What is allowed and what is not?

Installing a camera or smart doorbell is not automatically permitted. This is due to the following reasons:
Privacy legislation (GDPR)

Cameras may not record images of public or shared spaces.
For more information, please visit the website of the Dutch Data Protection Authority:
See the GDPR rules
Tenant-installed modifications (ZAV rules)

It is not allowed to attach cameras to the building’s exterior or to damage the window frame.
In summary, the following rules apply:
  • The camera or video doorbell may only be aimed at your own home.
  • Recording images of porches, galleries, or the street is not permitted.
  • Attaching cameras to the building’s exterior or causing damage to window frames is prohibited.
  • The camera must be removed when you move out.
  • No recordings may be made or stored.
  • Motion sensors are not allowed.

What can you do if you experience nuisance?

We encourage residents to first talk to each other. If you cannot reach an agreement, DUWO can mediate a conversation to find a solution.