Who is Vastgoed Service?

If you rent a home from DUWO, it is of course important to know who to contact if something is wrong in or around your home. Vastgoed Service is DUWO's regular maintenance partner. You can therefore contact Vastgoed Service directly for all your repair requests. They ensure that everything in and around your home works properly.

Common repairs

The reports that Vastgoed Service receives are very diverse. Common problems are:

  • A leaky tap
  • A stuck door
  • Leakage from a cistern

With approximately 55,000 repair requests annually, half of which are handled internally, Vastgoed Service guarantees fast and efficient solutions. In no less than 92 percent of orders, the problem is solved in one go, thanks to the well-equipped company buses that function as mobile warehouses.

How do you reach Vastgoed Service?

Most tenants choose to report via WhatsApp or the online repair form.
You can submit your repair request via the DUWO website or contact Vastgoed Service directly.

Waiting time and service

You don't have to wait long for a response.
Vastgoed Service will respond to your report the same day. A date with a two-hour time slot is offered for the actual repair, so that you know when the technician will visit.

Emergency reports outside office hours

For urgent problems, such as serious leaks, power outages for the entire building or gas leaks, you can reach Vastgoed Service 24/7 via telephone number +31(0)15-2516700.

During the day you will be contacted by a Vastgoed Service employee, and outside office hours an emergency center will ensure that someone comes by quickly. You can also contact them for lockouts or lost keys, although the costs are your own.