Complaint about DUWO
We do our very best to offer you a pleasant housing experience and great service. Still, something may go wrong. You can use the contact form to file a complaint about matters such as the handling of your repair requests. Only a fully complete contact form will be taken into consideration. We strive to resolve complaints satisfactorily within two weeks.
Rental Sector Disputes Committee
If you are dissatisfied with the solution offered to you, you can file a complaint with the Rental Sector Disputes Committee (Geschillencommissie Wonen Zuid-Holland). This independent disputes committee mediates between individual tenants and DUWO in case of conflict.
You can find the complaints regulations here.