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Service costs

In your contract you also pay service costs in addition to your basic rent. These are costs for services such as cleaning, internet, gas, water and electricity. Costs may vary per home. Your rental contract states which service costs you pay.

Service charge settlement

Some service costs have a fixed rate, such as home contents insurance or internet subscription. But there are also service costs that are formed by consumption, for example electricity, gas or water. Because it is not certain in advance how much you will use of these services in a year, you pay a monthly advance.

By looking at the consumption in the previous year, an advance amount is calculated. Sometimes we can read your consumption from meter readings. Often this is not possible and an allocation key determines what you and your flatmates pay in service charges for gas, water and electricity. For example, someone with a large room pays more than someone with a small room. You can find out exactly how the costs are divided in the rental conditions.

Once a year you will receive a statement based on the actual costs. We call this the service charge settlement. If you have paid too much in total, you will get this amount back. If you have paid too little, you have to pay extra.

Advanced payments and fixed rates

The (advances on) service costs have been adjusted on 1 January 2023 this year.
Due to the government scheme Temporary Allowance for Block Connections (TTB) your service costs may be reduced as of 1 July 2023. Tenants have already been notified about this.