If you forget to pay your rent one time, you will not be evicted from your room straight away. You will receive a number of formal notices in quick succession. If you fail to respond to these notices, eviction will be the final consequence. Please visit My DUWO for an overview of your rent payments.
That sounds serious, and it is. The best solution to avoid all of this? Make sure not to end up in rent arrears: pay your rent on time, i.e. before the 1st of the month.
If you are unable to pay your rent on the first day of the month, you will be able to set up a payment scheme with us (free of charge) to pay your overdue rent using My DUWO. You can do so only once every 12 months and will have to pay your overdue rent in no more than 4 instalments.You can only request a payment scheme if you meet the conditions: • your overdue payment(s) amount(s) to at least EUR 50; • you do not currently have a payment scheme; • no payment scheme has been arranged in the past 12 months; • there is no current debt collector case against you; • you have been renting your room from DUWO for at least 6 months.
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