Rent arrears

If you forget to pay your rent one time, you will not be evicted from your room straight away. You will receive a number of formal notices in quick succession. If you fail to respond to these notices, eviction will be the final consequence. Please visit your DUWO account for an overview of your rent payments.

You have to log in to be able to use your DUWO account.

Procedure in case of rent arrears

  • You will first receive a formal notice. You must pay your overdue rent within 14 days following the date of that formal notice.
  • If you fail to pay within 14 days, you will receive a second formal notice. At that time, we will charge a collection fee in the amount of 15% of the overdue rent (with a minimum of €40).
  • If you ignore the warning and reminder (or second warning) then you will receive a summons. Although this letter is sent by the debt collector, you still have to pay your debt to DUWO.
  • After another 14 days, we hand over your file to the debt collector . At worst, it will mean the end of your tenancy agreement.

That sounds serious, and it is. The best solution to avoid all of this? Make sure not to end up in rent arrears: pay your rent on time, i.e. before the 1st of the month.

Payment scheme

If you are unable to pay your rent on the first day of the month, you will be able to set up a payment scheme with us online (free of charge) to pay your overdue rent. You can do so only once every 12 months and will have to pay your overdue rent in no more than 4 instalments.
You can only request a payment scheme if you meet the conditions:
• your overdue payment(s) amount(s) to at least EUR 50;
• you do not currently have a payment scheme;
• no payment scheme has been arranged in the past 12 months;
• there is no current debt collector case against you;
• you have been renting your room from DUWO for at least 6 months.

Incasso costs you always have to pay, you can not take this into a payment arrangement.

You have to log in to be able to use your DUWO account.



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