Rent arrears

You need to pay the rent in advance every month before or no later than the first of that month. 
Did you not succeed this month? You can still pay the rent immediately.

Still not able to pay? You may be able to fix this by making a payment scheme.

Procedure in case of rent arrears

  • 1

    You will first receive a reminder. You must pay your overdue rent within 10 days following the date of that reminder.

  • 2

    If you fail to pay within 15 days, you will receive a formal notice. At that time, we will charge a collection fee in the amount of 15% of the overdue rent (with a minimum of €40).

  • 3

    If you ignore the warning and reminder (or second warning) then you will receive a summons. Although this letter is sent by the debt collector, you still have to pay your debt to DUWO.

  • 4

    After another 14 days, we hand over your file to the debt collector . At worst, it will mean the end of your tenancy agreement.

    That sounds rather serious, and it is. The best solution to avoid all of this? Make sure not to end up in rent arrears: pay your rent on time, i.e. before the 1st of the month.



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