File a complaint

We do our very best to offer you a pleasant housing experience and great service. Still, something may go wrong. Do you have a complaint about your room, the common areas, nuisance, our service, or something else? Please see below how you can report it.

Please note: we can only process your complaint if the form is completed in full.
We aim to resolve complaints to your satisfaction within two weeks.

Do you have a repair request?
Submit a repair request here.
Do you want to report a nuisance?
Read here what you can do in case of nuisance.
Do you have a complaint about DUWO?
Submit a complaint here.
Do you want to report something else?
Fill in a contact form.

Regional Complaints Committee for Housing Allocation Haaglanden

Do you live in the Haaglanden region and are you not satisfied with the handling of your complaint? Then you can file a complaint with the Regional Complaints Committee for Housing Allocation Haaglanden (RKWH). This independent committee handles complaints from housing seekers about housing allocation in the Haaglanden region.

Please note: You can only submit your complaint to the RKWH after it has first been handled by DUWO.

Complaints procedure
Also look at
Overlast Klacht over DUWO