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Contact customers

Do you have a question and can't find the answer on our website?
You can contact us in several ways:

Contact form

Mail us via the contact form. We will contact you as soon as possible.


Monday to Friday from 8.30 am to 5 pm

088-2353888 (local rate)
This number can also be reached from abroad

Outside office hours and during the weekend, the telephone number is diverted;
This is only intended for calamities or emergency repairs


Monday to Friday from 8.30 am to 5 pm

You can find the chat button at the bottom right of our website or in the DUWO app

The chat is closed outside office hours and on weekends;
Your question will then be answered the next (working) day

Do you have a repair request?

You can report a repair via the button below.

Download the DUWO app!

With the DUWO app you can easily arrange all your rental matters, such as paying rent and submitting a repair request. You will also quickly find all practical housing information about your residential complex or neighbourhood. Download it today!

Offices and opening hours

Would you like to visit one of our offices? View the locations and opening times below.

DUWO is closed in 2023 on

Friday 7 April - Good Friday
Monday 10 April - Easter Monday
Thursday 27 April - Kingsday
Thurday 18 May - Ascension Day
Friday 19 May - Friday after Ascension Day
Monday 29 May - Whit Monday
Tuesday 3 October - Siege of Leiden (only the office in Leiden is closed)
Monday 5 December - DUWO closes at 4 pm
Monday 25 December - Christmas day
Tuesday 26 December - Boxing day